Introduction

At EurasiaGlobal.xyz, we are committed to providing excellent visa processing and consultancy services. This Refund and Returns Policy outlines the terms and conditions under which you may request a refund for our services. Please read this policy carefully before using our services.

Refund Eligibility

  1. Service Cancellations:
    • If you decide to cancel your service request before we have begun processing your application, you may be eligible for a partial refund.
    • Once we have started working on your application, refunds will not be granted, as our time and resources have been allocated to your case.
  2. Non-Refundable Services:
    • Application fees paid to immigration authorities or other third-party organizations are non-refundable and not subject to our refund policy.
    • Fees paid for completed consultations, document review, and advisory services are also non-refundable.
  3. Errors and Omissions:
    • If an error or omission is made by our team that affects the outcome of your visa application, we will rectify the issue at no additional cost. Refunds will not be provided for errors outside our control or due to incorrect information provided by the client.

Refund Process

  1. Requesting a Refund:
    • To request a refund, you must contact our customer service team at [email protected] within 14 days of the service date. Include your full name, contact details, the service purchased, and the reason for your refund request.
  2. Processing Time:
    • Refund requests will be reviewed within 7 business days of receipt. If your request is approved, the refund will be processed within 14 business days.
  3. Refund Method:
    • Refunds will be issued using the original method of payment. If this is not possible, an alternative method will be arranged.

Returns

As our services are digital and consultancy-based, there are no physical products to return. All services are provided directly through our platform, email, or consultations. Once a service has been delivered, it is considered complete and non-returnable.

Non-Refundable Situations

  1. Change of Mind:
    • Refunds will not be issued for changes in personal circumstances, change of mind, or dissatisfaction with the outcome of visa decisions as these are beyond our control.
  2. Incomplete or Inaccurate Information:
    • Refunds will not be provided if you fail to provide accurate, complete, and timely information required for your visa application or consultancy service.
  3. Missed Appointments:
    • Fees for missed appointments or failure to attend scheduled consultations are non-refundable.

Contact Us

If you have any questions or concerns regarding this Refund and Returns Policy, please contact us at:

EurasiaGlobal.xyz
Email: [email protected]
Phone: 0133 00600 17
Address: House no. 1045 (4th Floor), Road no 9, Avenue no. 9, Mirpur DOHS, Dhaka-1216.

By using our services, you agree to this Refund and Returns Policy. We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.